Draft — pending legal review. This procedure is a starting draft and has not yet been checked by a qualified adviser or solicitor. Do not treat as final until reviewed, per Risk 1 in the TRS launch campaign plan.

Complaints Procedure

Last updated: 7 August 2026

We want to know if something's gone wrong

If you're unhappy with any part of our service, please tell us — we take every complaint seriously and want the chance to put things right.

How to complain

Email hello@yourtrs.co.uk with "Complaint" in the subject line. Please include your name, your claim reference if you have one, and what happened.

What happens next

We'll acknowledge your complaint promptly, look into what happened, and come back to you with our findings and, where appropriate, how we'll put things right. If you're not satisfied with our response, let us know and we'll have it reviewed at a senior level.